Now I have that seagate drive 3TB, which is one with the apple specific firmware AP15. I could not do this, so I just got my machine back.
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However my data must be recovered and they could not do it successfully.Īll they offered was to simply forget all about my data and get my machine fixed for free under the recall, which is unacceptable, or to ship out my drive to an external 3rd party data recovery company, which is outrageously expensive, and at the same time the recall would no longer apply and I would be invoiced for the imac repair on top of the data recovery from that other company.Ī small fortune, which would basically pay for a whole new machine of the same type. When I found out about the recall, I took my machine to the only local apple store available and they confirmed my machine and its configuration to indeed be covered under the recall. That missing data is the most important part for me, as the rest that is backed up is mostly system files and applications, which I can easily replace. When the drive finally failed enough so nothing would work and I could no longer start the machine up from anything, I was left with a non functional mac and an incomplete backup on both backup drives. I was unlucky and the drive continued failing further and I could not get any good backup, ran out of free space on both external drives, which caused time machine to delete older copies to make room for the new ones that never fully succeeded.
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Since the backups were rather large and would not complete all the way, I excluded some data to reduce the size of the sets, which did work, at first, so I was working my way back to full backup. I have an alternate backup external drive that I connect only once in a while for an additional backup besides the main one, so when I started having issues with the backups not finishing, I tried having both backup drives online and alternating between both to attempt to get full backup again and on both backup drives.
When the drive failed, it did it progressively and silently, and I only noticed at some point that my time machine backups were not completing all the way. I had no idea that drive could be a potential problem and didn't know there was a recall.
My 27" imac from late 2012, emc 2546 has the 3TB fusion drive configuration, which is under a recall since last june 2015. I have fallen victim of this same type of failure on this same type of machine.